Privacy & Legal Information

Smoove is operated by Antoine Leservoisier, Licensed Real Estate Salesperson in the State of New York, affiliated with REAL New York.

Smoove provides support services for finding housing and settling in New York. Real estate brokerage activities are carried out by Antoine Leservoisier as part of his affiliation with REAL New York.

Contact: antoine@smoovehomes.com

Depending on how you use Smoove, we may collect, among other things:

• your name and contact details
• email address and phone number
• your housing search criteria
• information about your employment, employer, income and financial situation
• information about your immigration status in the United States
• documents you choose to upload as part of your application package, such as ID, visa or residency documents, employment letter, pay stubs, bank statements, tax documents and letters of recommendation
• electronic signatures and information related to documents you have signed
• correspondence with Smoove
• information provided by agents, landlords, property managers or businesses using our forms.

We use your information only when necessary to:

• process your request
• organize and support your housing search
• prepare and review your application package
• communicate with you
• connect you with agents, landlords, property managers or other professionals when necessary for your search
• manage documents and signatures related to your support
• respond to requests from businesses, agents and landlords
• ensure the security, operation and improvement of the site
• comply with our legal and regulatory obligations.

We do not use the documents you provide for purposes unrelated to your support.

Your information may be shared, only when necessary, with:

• REAL New York and the professionals involved in supporting your search
• real estate agents, landlords, property managers or building representatives as part of your search
• technical service providers necessary for Smoove to operate, including hosting, storage, email or IT infrastructure
• authorities or agencies when required by law.

We do not sell your personal data.

We implement technical and organizational measures designed to protect the information you share with us against unauthorized access, use or disclosure.

Documents uploaded to your file are stored in non-public spaces, and access is limited to the people and service providers necessary to process your request.

No computer system, however, can guarantee absolute security.

We retain information only for as long as necessary to:

• provide our services
• follow up on your file
• comply with our legal, regulatory and professional obligations
• resolve any disputes.

Certain information and documents may need to be kept for a longer period where applicable regulations require it.

Depending on where you live and the applicable law, you may be entitled to request:

• access to your information
• correction of inaccurate information
• deletion of certain data
• restriction of, or objection to, certain processing
• where applicable, the portability of certain data.

For any request regarding your personal data:

Contact: antoine@smoovehomes.com

Smoove is operated in the United States.

When people located in the European Union use our services, their data may be processed or stored in the United States or in other countries where our technical service providers operate.

Where required, we take appropriate measures to govern these transfers in accordance with applicable rules.

Smoove may use cookies or similar technologies necessary for the site to function.

Strictly necessary cookies may be used, among other things, to:

• keep the site running
• ensure security
• remember certain information needed for the user's journey on the site.

If we later add non-essential analytics, advertising or tracking tools, this policy will be updated and the necessary consent mechanisms will be put in place.

Smoove and the real estate professionals we work with comply with applicable federal, New York State and New York City Fair Housing laws.

Fair Housing Notice

The information on Smoove is provided for informational purposes and may change at any time.

Apartment availability, lease terms, rents, concessions and acceptance criteria are determined by the relevant owners, agents or managers and are subject to change.

Smoove does not guarantee:

• the availability of a rental
• the acceptance of an application
• obtaining any particular terms
• that a landlord will not require a guarantor or other similar mechanism.

The contractual commitments applicable to a client's support are set out in the representation documents or other agreements expressly entered into with the client.

Certain information on Smoove may come from owners, agents, managers, platforms or other third parties.

We make reasonable efforts to use accurate information, but we do not guarantee that information from third parties is always complete or up to date.

We may update this page to reflect changes in our services, our practices or legal requirements.